Refund policy
Cancellation Policy:
- In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website
*Return & Exchange Conditions
We accept returns or exchanges only in the following cases:
You have received the wrong product
You have received a damaged product
In either of these cases, the customer must provide an unboxing video clearly showing the issue as proof. Without the unboxing video, no return or exchange will be accepted.
All return/exchange requests must be initiated within 2 days of delivery by contacting us on WhatsApp at +91 9274244348
*How to Request a Return or Exchange?
Step 1: Share the unboxing video along with your Order ID and a brief description of the issue on WhatsApp
Step 2: Once approved, ship the product back to us in its original condition and packaging, including hangers, tags, poly bags, and boxes.
Step 3: Share the courier receipt with us on WhatsApp for tracking purposes.
Note: Return pickup service is not available. Customers must self-ship the item to us.
*Self-Ship Address:
308, Massimo, Althan - Bhimrad Canal Road, Opp. Excellus Shopping Mall, Surat - 39017, Gujarat, Surat, 395017
* Important Guidelines
Product must be unused, unwashed, unworn, and undamaged.
We will not accept returns for size issues, change of mind, or color variations.
We make unboxing videos of all returned products to verify their condition. Returns found to be used or tampered with will be rejected.
The product must reach us within 2 days after the return approval; otherwise, the request will be cancelled.
Exchange is allowed for one item at a time only. For multiple items, separate requests must be made.
* Refund Process
If approved, refund will be processed within 7–10 working days after we receive and inspect the returned item.
For prepaid orders (credit/debit card, UPI, net banking), the amount will be refunded to the original payment method.
For Cash on Delivery orders, refund will be made to your bank account after we collect the necessary details.
In case of approved returns, shipping and COD convenience fees will be deducted from the refund amount.